| Pro | Shay | Benson | One of the Narrators. Caden's sister. |
| | Caden | Benson | Shay's troubled brother. Aka: Shane. |
| | | | Angels - The gang that Caden owed money to. |
| 1 | Elizabeth | | Shay's prison pen pal. A prison fellowship volunteer. |
| | Chuck | Olson | The Prison Fellowship Founder. |
| 2 | Drew | Douglas | One of the Narrators. A Pastor. |
| | Katie | | Drew's dead wife. |
| | Mark | Douglas | Drew's son. |
| | Sarah | Douglas | Drew's daughter. Aka: Pumpkin. |
| | Linda | Kincaid | Drew's close friend. |
| | Mary | Lou | Drew's assistant. |
| | Kevin | Forrester | The director of Hope Center. |
| 3 | Shooter | | Shay's drug addict ex-boyfriend. |
| | Lilly | Palmer | Shay's counselor. |
| | Brenda | Jordan | Shay's case manager. |
| 6 | Mrs. | Gallon | The woman who tells Sarah that she's a motherless child. |
| 7 | Lloyd | Kincaid | Linda's husband. |
| 9 | Sadie | | A café server. Shay's workmate. |
| | Richard | | The homeless man at the café Shay befriended. |
| | Frankie | | The café owner. Shay's boss. |
| | Alice | | One of the café servers. Shay's workmate. |
| 11 | Chuck | | Richard's friend. |
| 12 | Joan | Sullivan | Joe's wife. |
| | Joe | | Drew's dying friend. |
| 13 | Mr. | Wilkens | One of Drew's clients. |
| 14 | Marion | Rowden | Marion's husband. Deceased. |
| | Nancy | | Marion's best friend. |
| 15 | Dwayne | | Richard's friend. |
| | Irene | | Shay's new friend. |
| | Laurie | | Irene's daughter. |
| 17 | Devon | | One of the café regulars. |
| 18 | Britanny | Beckham | The girl Drew was dating. |
| | Dee | Miller | The woman Drew met. |
| | Aunt | Sally | Dee's aunt. |
| 20 | Dr. John | Carson | Drew's friend. |
| 22 | Alex | Turnbull | Shay's former landlord. |
| 26 | Stephanie | | A volunteer at Hope Center. |
| | Kelly | | A volunteer at Hope Center. |
| 32 | Mrs. | Janachek | Sarah's teacher. |
| | Heather | | Sarah's friend. |
| | Mrs. | Thalheimer | The principal at Sarah's school. |
