| Britanny | Beckham | The girl Drew was dating. |
| Caden | Benson | Shay's troubled brother. Aka: Shane. |
| Shay | Benson | One of the Narrators. Caden's sister. |
| Dr. John | Carson | Drew's friend. |
| Drew | Douglas | One of the Narrators. A Pastor. |
| Mark | Douglas | Drew's son. |
| Sarah | Douglas | Drew's daughter. Aka: Pumpkin. |
| Kevin | Forrester | The director of Hope Center. |
| Mrs. | Gallon | The woman who tells Sarah that she's a motherless child. |
| Mrs. | Janachek | Sarah's teacher. |
| Brenda | Jordan | Shay's case manager. |
| Linda | Kincaid | Drew's close friend. |
| Lloyd | Kincaid | Linda's husband. |
| Mary | Lou | Drew's assistant. |
| Dee | Miller | The woman Drew met. |
| Chuck | Olson | The Prison Fellowship Founder. |
| Lilly | Palmer | Shay's counselor. |
| Marion | Rowden | Marion's husband. Deceased. |
| Aunt | Sally | Dee's aunt. |
| Joan | Sullivan | Joe's wife. |
| Mrs. | Thalheimer | The principal at Sarah's school. |
| Alex | Turnbull | Shay's former landlord. |
| Mr. | Wilkens | One of Drew's clients. |
| Alice | | One of the café servers. Shay's workmate. |
| Chuck | | Richard's friend. |
| Devon | | One of the café regulars. |
| Dwayne | | Richard's friend. |
| Elizabeth | | Shay's prison pen pal. A prison fellowship volunteer. |
| Frankie | | The café owner. Shay's boss. |
| Heather | | Sarah's friend. |
| Irene | | Shay's new friend. |
| Joe | | Drew's dying friend. |
| Katie | | Drew's dead wife. |
| Kelly | | A volunteer at Hope Center. |
| Laurie | | Irene's daughter. |
| Nancy | | Marion's best friend. |
| Richard | | The homeless man at the café Shay befriended. |
| Sadie | | A café server. Shay's workmate. |
| Shooter | | Shay's drug addict ex-boyfriend. |
| Stephanie | | A volunteer at Hope Center. |
